Talk to a human.
Every message goes to Marcus or Sarah. We reply within 24 hours, Monday to Friday.
Live chat
Fastest during business hours (Monday–Friday). Click the chat icon, bottom-right.
Before you message us — here are the things people ask most.
Where's my order?
Check your tracking link in your shipping email, or visit our tracking page.
What size kit should I get?
Beginner painters do well with 30×40cm. Couples sharing a project tend to go 50×60cm. Our difficulty guide has the full breakdown.
I've run out of paint, can I get more?
Yes, free, every time. Reply to your order email with the colour number and we'll send a replacement pot.
How long do custom kits take?
Typically within 10 days end-to-end, including the preview, your approval, design, and shipping.
Do you do wholesale or work with influencers?
Yes — pick the right inquiry type in the form below and tell us what you have in mind.
Still need to message us? Jump to the form or read the full FAQ.
Send us a message
Tell us what's on your mind. We read every message and reply within 24 hours, Monday to Friday.
Wholesale, press, or just tracking an order?
The form above works for all of these. These cards are just a faster route.
Wholesale & retail
Stock our kits in your shop, gallery, or studio. Tell us about you and your space and we'll send wholesale pricing and minimums.
Press & influencers
Writing about us, filming a process video, or pitching a collab? Pick 'Press, influencer or collab' in the form and tell us about your audience.
Track your order
Already ordered? Pop your order number and email into our tracking page for an instant status update.
Where to next?
Have a look around.
Find us elsewhere
We're most active on Instagram. DMs there get answered fast.
Instagram
Customer paintings, behind-the-scenes, new kit releases. We reply to DMs fast.
Instagram
TikTok
Time-lapse painting videos and customer transformations. @paintamoment
TikTok
Pinterest
Boards of finished paintings, kit inspiration, and ideas for your next moment.
Pinterest
Facebook
Customer community, painting tips, kit launches.
Facebook