Shipping Policy

Free Worldwide Shipping

We offer free standard shipping on all orders worldwide. There is no minimum purchase requirement. We ship from both the US and UK locations to ensure fast, reliable delivery to every corner of the globe.

Processing Times

All orders are processed and prepared for shipment within 2-3 business days (Monday–Friday, excluding holidays). You'll receive a tracking number via email once your order ships.

Delivery Times

Domestic (UK & Europe):

• Standard shipping: 5-7 business days

International:

• Standard shipping: 10-14 business days
• Some remote locations may take up to 21 business days

Please note that delivery times are estimates and may vary depending on customs clearance, local postal services, and unforeseen circumstances.

What's Included

Each Paint A Moment kit includes:

• Premium canvas (rolled, framed, or board—depending on your selection)
• Pre-mixed acrylic paint set
• Professional-grade paint brushes
• Reference materials and getting-started guide

All items are carefully packaged to arrive in perfect condition.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your package's journey in real time.

Customs & Import Duties

For international orders, some countries may charge import duties or customs taxes upon delivery. These fees are the responsibility of the customer and are determined by the destination country's customs authority. We have no control over these charges.

Lost or Damaged Packages

We ship all orders with care, but occasionally packages can be damaged in transit or go missing. If your package arrives damaged:

1. Take photos of the damaged packaging and contents
2. Contact us at hello@paintamoment.shop with photos and your order number
3. We'll work with the carrier to file a claim or send a replacement

For lost packages, we'll file a claim with the carrier. If the claim is approved, we'll either send a replacement or issue a refund.

Returns & Exchanges

Please refer to our Returns Policy for information about returns, exchanges, and refunds.

Need Help?

If you have questions about your order or shipment, contact us at hello@paintamoment.shop. We're here to help!

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This policy was last updated on April 29, 2026.