Shipping Policy

Free Worldwide Shipping

We offer free standard shipping on all orders worldwide. There is no minimum purchase requirement. Every order is tracked, wherever you are.

Processing Times

All orders are processed and prepared for shipment within 3 to 5 working days (Monday–Friday, excluding holidays). You'll receive a tracking number via email once your order ships.

Previews and Revisions on Custom Kits

Custom kits can be made with or without a preview. A preview is optional. If you ask for one, you will see your design before we make your kit, and the timings below apply.

• No preview: your artwork is approved 1 working day after you order, and your kit then goes into production.
• With a preview: we send your preview 1 to 2 working days after you order. Production starts once you approve it.
• Revisions: if you ask for changes, your next preview takes 1 to 2 working days. Each round of changes starts the timeline again from zero.

In practice, a kit with a preview reaches production around 3 to 4 working days after your order, as long as you approve promptly. A kit with no preview reaches production after 1 working day.

The dispatch times in this policy are counted from the day your artwork is approved, not the day you order. Time spent waiting for your reply or approval on a preview or revision is not counted as a delay in dispatch.

Delivery Times

Every kit is made to order, which takes 3 to 5 working days. Delivery times below start once your kit has been dispatched.

• UK and US: 5 to 7 working days
• Europe: 7 to 10 working days
• Rest of the world: 10 to 14 working days

Some remote locations may take a little longer. Delivery times are estimates and can vary with customs clearance and local postal services.

What's Included

Each Paint A Moment kit includes:

• Pre-printed canvas (rolled, with a DIY frame, or pre-framed, depending on your selection)
• Pre-mixed acrylic paint set
• Professional-grade paint brushes
• Reference materials and getting-started guide

All items are carefully packaged to arrive in perfect condition.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your package's journey in real time.

Customs & Import Duties

For international orders, some countries may charge import duties or customs taxes upon delivery. These fees are the responsibility of the customer and are determined by the destination country's customs authority. We have no control over these charges.

Lost or Damaged Packages

We ship all orders with care, but occasionally packages can be damaged in transit or go missing. If your package arrives damaged:

1. Take photos of the damaged packaging and contents
2. Contact us at hello@paintamoment.shop with photos and your order number
3. We'll send you a replacement

For lost packages, we'll file a claim with the carrier. If the claim is approved, we'll either send a replacement or issue a refund.

Returns & Exchanges

Please refer to our Returns Policy for information about returns, exchanges, and refunds.

Need Help?

If you have questions about your order or shipment, contact us at hello@paintamoment.shop. We're here to help!

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This policy was last updated on September 25, 2026.