Got questions? Start here.

Yes. Paint by numbers is built for beginners. You match the numbered area on the canvas to the numbered paint pot — that's it. Every kit is graded Beginner, Intermediate, or Advanced. If you've never picked up a brush, start with a Beginner kit and work your way up.

Stick with a Beginner kit on your first go. Beginner kits use 24 colours and have larger areas to fill. Intermediate steps up to 36 colours, and Advanced goes to 48 with much finer detail. Our difficulty guide has the full breakdown.

It depends on size and difficulty. A Beginner 30×40cm kit takes most painters 5–10 hours. Intermediate kits run 10–20 hours. Advanced kits can take 25+ hours. Most people paint across a week or two of evenings — there's no rush.

Just a couple of small jars of water for cleaning brushes, paper towel, and a flat surface. Good light helps. Everything else you need is in the box.

Acrylic paint is forgiving. Wait for the wrong colour to dry, then paint over it with the correct number. The canvas can take many layers without losing detail.

Either approach works, but darks-first is the most common. Painting darks first gives you a clear contrast map for the rest of the painting. Lights last lets you cover any small mistakes from earlier strokes.

Add a tiny drop of water to the pot, stir gently with the back of a brush, and try again. If a pot has dried out completely, message us and we'll send a replacement free of charge.

Use the fine brush, paint slowly, and wipe the brush on paper towel between strokes. If you go over an edge, wait for it to dry then paint over with the neighbouring number — the canvas hides any small overlap.

Yes — a clear acrylic varnish protects the painting and gives it a uniform gloss or matte finish. Some kits include a small varnish pot. If yours doesn't, any acrylic varnish from an art shop works.

Three things help: use the right brush size for the area, work with paint that's the right thickness (water it down slightly if it's pulling), and paint in long even strokes rather than short dabs.

High resolution, good lighting, and a clear subject. Phone photos are usually fine if they're sharp. Avoid heavy filters, dark or blurry images, and faces in deep shadow. Square or close-to-square photos crop best on the canvas.

Yes, if you'd like one. Just ask when you order and we'll send you a preview before your kit is made.

Custom kits take 3 to 5 working days to make once we have your photo, covering design, production and packing. Delivery then takes 5 to 7 working days to the UK and US, 7 to 10 working days to Europe, or 10 to 14 working days elsewhere. We'll email you at every step with updates.

Yes, order each one separately. If you're after bulk (5+ for a wedding, party, or corporate gift), get in touch and we'll sort it.

Tell us what to change and we'll redo it before your kit is made.

Every kit takes 3 to 5 working days to make, then UK delivery takes 5 to 7 working days after dispatch. Allow around 8 to 12 working days from order to your door.

Every kit takes 3 to 5 working days to make, then US delivery takes 5 to 7 working days after dispatch. Allow around 8 to 12 working days from order to your door.

Yes, we ship worldwide. Every kit takes 3 to 5 working days to make. Delivery then takes 7 to 10 working days to Europe, and 10 to 14 working days to everywhere else outside the UK and US. Tracking is included on every order.

Free shipping worldwide, with no minimum purchase required. Every kit takes 3 to 5 working days to make, then delivery takes 5 to 7 working days to the UK and US, 7 to 10 to Europe, or 10 to 14 elsewhere.

You'll get a tracking link by email as soon as your order ships. You can also visit our tracking page any time.

If it's been more than 14 working days since dispatch (UK, US or Europe) or 21 working days for other destinations, message us with your order number. We'll check in with the courier and sort it.

Depending on where you live, your country may charge import duty or local taxes on delivery. These vary by country and we can't predict them in advance.

No. Custom kits are made from your own photo, so they are not refundable and cannot be returned, only replaced. If your kit arrives damaged, or has a defect or a quality problem, email us within 30 days with your order number, a clear description and photos, and we'll send a replacement. If you'd like to see the design before it's made, ask for a preview when you order.

Once a kit has been opened and painted on, we can't accept it back. If something is wrong with the kit itself, like missing paints or a damaged canvas, let us know and we'll fix it free.

This applies to any kit, custom or ready-made. Photo the damage and email us within 30 days of delivery. We'll send a free replacement of the affected part, or the whole kit if needed, at our cost.

Yes, free, every time. Reply to your order email or message us with the colour number and we'll send a replacement pot. No charge, no quibble.

Yes, every kit has a 30-day guarantee. If you're not happy, get in touch and we'll do what we can to make it right. Ready-made kits can be returned at your own cost and are refunded once the return arrives. Custom kits can't be refunded, only replaced. A damaged kit is always replaced. Run out of paint? We send more, free.

The same size as your canvas. Our standard sizes are 30×40cm, 40×50cm, and 50×60cm. Most local framers and online frame shops carry these as standard.

Any local art shop, IKEA, or online frame retailers (search for your canvas size — 30×40, 40×50, or 50×60cm). If you've bought a custom kit and want a matching frame, message us — we can ship one separately.

Once the paint is fully dry — 24 to 48 hours after your last brushstroke — you can carefully roll the canvas with the painted side facing out. Don't fold it. Mounting on a stretcher or framing is the better long-term option.

Either mount it on a wooden stretcher (which pulls the canvas tight) or use canvas-mounting tape and a small picture hanger. Stretching gives the cleanest finish.

Yes — there's a gift message field at checkout. We hand-write it on a card and include it in the package.

Yes — gift cards are available from £10 upwards. They're emailed to the recipient with a personal message from you.

For first-time painters, pick a Beginner-level 30×40cm landscape or pet kit. For couples, our larger 50×60cm kits make a nice shared project. Children 10+ can do Beginner kits comfortably; under-10s might need help.

Yes — at checkout, choose 'ship to a different address' and enter the recipient's details. Pricing stays off the packing slip when you mark it as a gift.

Yes — Klarna, Clearpay, and Shop Pay all offer interest-free instalment options. The option appears at checkout if you qualify (availability varies by region).

If your order hasn't shipped yet, message us right away and we'll change or cancel it. Once it's shipped we can't recall it, but you can return a ready-made kit within 30 days. You pay the return postage, and we refund you once it arrives.

We don't, but our live chat is the next best thing. Message us and we'll walk you through ordering, sizing, and payment in real time. We reply within 24 hours, Monday to Friday.

Enter it in the 'Discount code' box at checkout. Codes can't be combined unless we say otherwise.

Yes — we use Shopify Payments, which is PCI Level 1 certified. We never see or store your card details.